Recording a conference call is an interesting feature. Very few people actually record calls and we can only speculate why.
For Event Calls where the content is for public record, recording a call is a must. Legally protects a company from any questions.
For reservationless or on demand calls, we see our customers recording calls when a team member is absent, if they want to take minutes from a meeting, or need it as a back up.
Recording a web conference call is inexpensive, available in lots of formats and when you need it, it can be a game changer!